Thank you for contacting Zip Cloud Supportĩ5% of all tickets we receive are replied to within 2 hours. I received this initial response, right away:
So, thinking there must be some mistake, I sent an email to Zipcloud through their help system (which I am unable to obtain apparently) basically asking them what had happened to trigger the issue, and alternatively, how to cancel my account, because I was not paying double for a business account. And besides, ZipCloud offers “unlimited” data. I figured in the case of a system failure, I would better be safe than sorry. I had ZipCloud set up to backup everything. One has a hard drive capacity of 150GB and the other has a hard drive capacity of 200GB.
As I mentioned, I use two personal computers. Now, Zipcloud does not have a live chat feature, nor does it have a telephone support system which I had not previously noticed. This email was sent from Zip Cloud, Unit 6, Fulcrum 2, Solent Way, Whiteley, PO15 7FN PLEASE TAKE IMMEDIATE ACTION AS YOUR ACCOUNT WILL CLOSE ON 28th September 2013. We also advise customers moving to a business option to delete unwanted files/folder to keep costs to a minimum as all business plans pay for space per GB.Īs per our Terms and Conditions, we have the sole discretion to ask you to move plan type and there is nothing we can now do to prevent the above actions taking place.
* Ability to allocate backup space to users/devicesĬlick Here to Upgrade to a Business Plan Now! The account you are currently on is designed for personal use only, We understand that there might be a small increase in plan cost but you will find a business account suits your backup needs better, all business accounts come with: The only other option we can offer you is to switch to one of our business accounts which will be more suitable for your data storage needs. You have 30 days from today to move your files away otherwise they will be permanently deleted and your account cancelled.
Unfortunately this means we will no longer be able to have you on our personal user platform. Our account monitoring system has flagged your account as being used out the boundaries of a normal user. Soon after making that decision and continuing to use ZipCloud as usual, which for me is 2 MacBook computers, one of which is 200GB and the other is 150GB, updating daily automatically using their software, sometimes from my home and sometimes from campus where I am a college student, I received the following email from zipcloud: After a few months, I decided to pay for a year because you saved some money paying ahead of time like that. I was happy with ZipCloud for a few months, the service worked automatically, I didn't worry about it. I didn't mind the extra price and picked up a few extras (multiple computers, video, etc) to make the process more easy. If you decline these extras, they will continually go down in price to entice you to pick them up. Want to backup at a reasonable speed? Extra. Want to back up more than once a day? Extra. Want to back up files larger than 1GB? Extra.
Want to automatically back up movie files? Extra. But the first sign of trouble is the up-sell. They offer unlimited data backup for a reasonable price, so I gave it a shot.įirst thing is, they're not as polished as Carbonite, which is fine, they're cheaper.
That means your videos, photos, financials, presentations and anything else you can think about will always be safe - and that could be is a website like Carbonite which advertises that they will back up your computer, to their "cloud", in case of computer failure. Hard drive failure, accidental deletion and theft will all be things you never have to worry about again, ZipCloud will have you covered. Safety is also key with Zipcloud - our backups use bank-level encryption.
With iPhone, iPad and Android device support, you can take your own database around with you. All you have to do is send a link to your shared folder and your recipient has instant access. Not only that but you will be able to share your data with anyone you like, meaning you can forget about not being able to send large files in an e-mail for example - file and folder sharing is now a breeze.
With Zipcloud you can backup everything on your PC or Mac and then access anything via your mobile device on the go, meaning that not only will you ever lose data again, but you'll never have to be without it again. Simple, safe and secure cloud backup is finally here.